Repairs and home improvements

We want you to enjoy living in your home and we understand that sometimes you might want to make improvements or alterations. Here’s an overview of what you need to ask permission for, as well as responsibilities around repairs.

Repairs

It’s your responsibility to maintain the inside of your home and carry out minor repairs. We’ll make sure any communal areas and the outside of your home are in good condition. We’ll also repair fixtures and fittings inside your home, such as heating systems and kitchen units.

To find out more about what our repair responsibilities include and what you’re responsible for, sign up or sign in to your online account.

You can also report and manage your repairs by signing up or signing in to your online account.

Home improvements

You can carry out some improvements and alterations to your home, but you must check with us first. There are some things we allow such as interior decorating and replacing carpets and some we don’t such as loft conversions.

You can find more information, including examples of alterations we'll consider and those that we won't allow in our Guide to Getting Permission for DIY and Home Improvements. Or in our Permission for Improvements and Alterations Policy. You can read these by signing up or signing in to your online account.

Request permissionSign up for your account

Adapting your home for medical needs

If you have additional support needs, we may be able to help you maintain your independence by making changes to your home. These are called adaptations. You can find information on minor and major adaptations, and how to apply, by signing up or signing in to your online account. Read our Adaptations Policy [pdf].