Your stories

We love having visitors to our Parkside Community Hub. There’s lots of activities to take part in or it’s just a place to get warm and have a chat over a cuppa.

  • People at an event for the older community

    Supporting our older community to live well

    In Autumn we hosted an even at the Hub in partnership with Independent Age. Customers joined us to get advice on managing money, welfare benefits, and how to stay safe and warm in winter. Demonstrations on batch-cooking to help people prepare budget-friendly meals were on offer and everyone got to eat the finished dish for lunch afterwards.

  • People celebrating Christmas with a meal together

    Bringing festive cheer

    In December we held a Christmas lunch for some of our elderly and more isolated customers. Guests were treated to a hot Christmas dinner at the Hub, cooked by volunteers from across the business. There were crackers, games and lots of festive fun.

  • People holding jubilee wreaths

    A jolly jubilee

    We celebrated Queen Elizabeth II’s Platinum Jubilee in June by hosting a themed craft session. Customers and the local community got creative and made Jubilee wreaths over tea and biscuits.

Working in partnership with Peabody

Older man smiling

Working in partnership with Peabody at the Hub

One of our elderly and vulnerable customers who has chronic obstructive pulmonary disease (COPD), came to us for help. He‘d been living without electricity for four days.

He’d been let down by his energy provider when they didn’t turn up to investigate the problem. We contacted them to explain the urgency of the situation, but they still didn’t attend.

We arranged temporary accommodation for him over the weekend as he’d now been without electricity and heating for five days.

He came into the Hub early the following week and we connected him with Peabody, who hold weekly face to face support sessions. Peabody were able to get the supplier to attend the customer’s home the same day and get the power back on.

We host drop-in sessions with Peabody every Tuesday 9am-12.30pm. They can support with your concerns about housing, mental health, debt, isolation or substance misuse. You can also get help from Peabody with form filling on a Monday - these sessions are by appointment only. Call 0800 288 8883 to book.

Identifying additional support needs

Identifying additional support needs

Identifying additional support needs

One of our customers was visiting the Hub for a session with our Welfare Advisor for help with her Personal Independence Payment (PIP) benefit.

We needed to check the evidence she was asked to supply as part of her claim, but she couldn’t provide it because she had no electricity at home.

We helped her by getting some fuel vouchers so she could put the electricity on, before then going on to help her with the claim.

Face to face support from our welfare advisors is available every Tuesday at the Hub. They provide help and information with all types of benefits from filling out an application, to appeal and tribunal. Drop-in for advice between 9am-12.30pm.