Your stories
We love having visitors to our Parkside Community Hub. There’s lots of activities to take part in or it’s just a place to get warm and have a chat over a cuppa.
Working in partnership with Peabody
Working in partnership with Peabody at the Hub
One of our elderly and vulnerable customers who has chronic obstructive pulmonary disease (COPD), came to us for help. He‘d been living without electricity for four days.
He’d been let down by his energy provider when they didn’t turn up to investigate the problem. We contacted them to explain the urgency of the situation, but they still didn’t attend.
We arranged temporary accommodation for him over the weekend as he’d now been without electricity and heating for five days.
He came into the Hub early the following week and we connected him with Peabody, who hold weekly face to face support sessions. Peabody were able to get the supplier to attend the customer’s home the same day and get the power back on.
We host drop-in sessions with Peabody every Tuesday 9am-12.30pm. They can support with your concerns about housing, mental health, debt, isolation or substance misuse. You can also get help from Peabody with form filling on a Monday - these sessions are by appointment only. Call 0800 288 8883 to book.
Identifying additional support needs
Identifying additional support needs
One of our customers was visiting the Hub for a session with our Welfare Advisor for help with her Personal Independence Payment (PIP) benefit.
We needed to check the evidence she was asked to supply as part of her claim, but she couldn’t provide it because she had no electricity at home.
We helped her by getting some fuel vouchers so she could put the electricity on, before then going on to help her with the claim.
Face to face support from our welfare advisors is available every Tuesday at the Hub. They provide help and information with all types of benefits from filling out an application, to appeal and tribunal. Drop-in for advice between 9am-12.30pm.
