This examines how we’re performing and planning around climate change, ecology and resource management. It outlines our plans for reaching Net Zero by 2050 and publishes our greenhouse gas emissions. It also includes how we’re improving the energy efficiency of our homes and how we’re helping our customers to become stakeholders in their environmental futures.
This assesses how we treat people in relation to affordability and security, building safety and quality, how we listen to our customers and provide the right kind of support. Plus, it looks at how we transform spaces to build better and more sustainable communities. It includes our work to reduce fuel poverty and to achieve best practice customer complaints handling.
This section considers how we regulate ourselves and focuses on structure and governance, our Board, employee wellbeing and our supply chain management. It includes continuous organisational risk management to ensure better outcomes for everyone and our commitment to improve the gender pay gap.
To find out more about our governance, visit our How we're run page.