What you can do online

You can save time and effort by managing your home with us online. An online account gives you easy access to more services and information when you need them. You can make a payment and check your balance, report and check the progress of your repairs, or report a problem with a neighbour at the touch of a button.

Getting started

To activate your online account simply register and follow the security steps. You’ll need your customer reference number which you’ll find on your latest statement from us and your email address. Check out our video for more help with registering.

Register for your account Sign in to your account

If you have any trouble registering or signing in, please contact us.


Your online account

Access a wide range of services 24 hours a day, seven days a week

Manage your home with us

Key information is easily accessible, you can:

  • view your payments, balance, and latest statement;
  • view information about your tenancy;
  • add or remove someone from your tenancy;
  • view your home’s gas and electrical servicing due dates;
  • see your outstanding enquiries;
  • check what information we hold about you and update your personal details;
  • see basic information about your property and local authority.

Access our services

At the touch of a button you can:

  • make a payment online at a time that suits you;
  • log a repair;
  • view all repairs past and present;
  • report a problem with a neighbour or a problem in your community e.g. dumped rubbish or noise nuisance;
  • apply to keep a pet;
  • apply for a parking permit;
  • make a compliment or complaint.

Access information

At a time that suits you, you can find out more about:

  • how to pay;
  • repairs;
  • property safety;
  • DIY and adaptations;
  • buying your home;
  • transferring to another property;
  • training and skills opportunities;
  • our latest news from our customer magazine, Your Home;
  • commonly asked questions.

Coming soon

We’ll be adding more features to your online account, so you’ll be able to:

  • book a repair as soon as you need one;
  • manage your household by adding or removing someone;
  • see relevant notifications about where you live e.g. lift out of service;
  • view documents that we send to you e.g. information about charges;
  • report domestic abuse discreetly.