CHP Community Voices

CHP Community Voices

CHP Community Voices

Earlier this year, we launched a new engagement structure for our customer volunteer groups, co-produced by customers and stakeholders to address some of the challenges and issues our customers had raised.

The new structure has three powerful customer groups which are directly connected to our Customer Experience Committee (CEC) and Board. These are known as Community Voices.

The purpose of CHP Community Voices is to build trust, create value and influence through meaningful customer engagement and involvement for our role in the community, providing quality housing and services.

The three groups are as follows:

  • Customer Review Panel - The group are responsible for reviewing service quality and scrutinising services. Our aim is to have a diverse group of customers working together to improve the customer experience by reviewing our processes and procedures. Their recommendations will be fed through to the CEC.
  • Community and Communications - Members of this group will work together to improve communication and be visible in the community. They will generate ideas and content from customer interactions.
  • Diversity, Equity, and Inclusion - The group will work together to make sure the needs and preferences of customers are understood and that our services are accessible to all.

We’re holding a recruitment event for people who may be interested in joining our customer groups.

The event will take place on Monday 3 June at Parkside Community Hub in Chelmsford (CM1 2DX). Drop in between 2-6pm.

If you’re unable to attend this event but are interested in joining our customer groups, you can register for our online information event on Tuesday 18 June between 6-7pm by emailing or by completing this form.