Contact the team

You can get in touch with us in any of the following ways.

Online form

Complete our online form and we’ll get back to you in office hours.

Get in touch

Live chat

You can talk to us through our live chat at the bottom right of the screen. This service is available Monday to Friday between 9am and 4pm.

Social media

You can contact us through any of our social media channels:

Facebook logo      Twitter logo      Instagram logo      LinkedIn logo  


Call us on 0300 555 0500 (all calls are recorded for training purposes).

Text relay: 18001 0300 555 0500 (type talk for the hard of hearing).

Monday – Friday: 8am to 5pm excluding bank holidays. You can still call us outside of these hours to report an emergency repair.

Visit us

Myriad House is our head office and reception is open from 9am to 5pm Monday to Friday. Please feel free to call in, but if you need specialist advice please make an appointment so that the right person is available to speak to you.

Address: CHP, Myriad House, 33 Springfield Lyons Approach, Springfield, Chelmsford, CM2 5LB

For all media enquiries, please contact our Communications Team on