Coronavirus: money and financial support

We understand this is a difficult time for you. You’re thinking about your health and your family. On top of this, you may be worrying about money and paying the bills. We’ve created a frequently asked questions guide to help you. Information is changing quickly, so we’ll regularly update this guide.

To help you manage your payments you can register or log in to your online account. Here you can view your statement, recent transactions and payment due dates. Our Income Management Team are also available to talk through your rent account, and payment options, so please speak to them if you need to.

Our Welfare Benefit Team can also help you make the most of your money and support you to claim money you may be entitled to. If you’re a shared owner or leaseholder and are concerned please speak to our Leasehold Team.

Benefit advice

Our friendly and approachable advisors can provide advice and guidance on welfare benefits and signpost you for help with debt problems. This includes checking you are claiming all the benefits you are entitled to, help to fill out forms, advice on benefit changes, and how to budget your payments. If you are having difficulty meeting your payments and would like to discuss your rent and / or welfare benefits, contact us on 0300 555 0500 or email: