This year we’ll develop and publish our next Corporate Strategy which will run from 2022-2025. It will build on our current focus on customers, the quality and environmental performance of their homes, and more new homes for those in need.
We’ll have a big focus on implementing our Environmental Sustainability Strategy. We’ve still got a long way to go and in the coming months we’ll be introducing more online services for customers to help reduce unnecessary waste and improve their experience.
We’re also starting to regularly communicate about different home-based environmental initiatives and give advice about energy options. We plan to set up a carbon net zero fund, financed by commercial lettings, the sale of unsold equity in our shared ownership homes to trusted partners, and through the retention of the proceeds from our market sales in Myriad Homes.
We didn’t manage to meet our house building goal in 2020/2021 due to the impact of the pandemic, however we’re forecasting to complete over 400 new homes during 2021/2022. This includes flats and homes in developments in Braintree, Chelmsford and Harwich. We’re also working more with councils and private housebuilders to explore opportunities for joint projects to provide additional high-quality, affordable homes.
At the heart of all this is our commitment to improving our transparency with customers. We’re focusing on tailoring our contact and communications and getting more detailed feedback and insight from them. We want to know if things aren’t right so that they can be fixed. We’ve developed a comprehensive Customer Engagement Strategy that expands our range of groups and panels for customers to voice their ideas and suggestions on the services we offer. We’re looking forward to these evolving over the coming months and years.