Our mission, vision and values

Our mission is transforming lives by creating great homes for everyone.

Our vision and values

To be an organisation that cares about our customers and communities and is determined to make a difference. We’ll be bold and open-minded in our pursuit of solutions to help people transform their lives.

Bold

We’re focused on the issues that matter most to the community we serve and we take a bold approach to solving hard-to-fix issues.

Open-minded

We’re open to difference, to challenge, and to new ideas. We encourage diversity, curiosity and inclusive communication.

Caring

We’re passionate about what we do and continually strive to listen, learn and improve together.

Determined

We’re aware of the impact we have on our environment, our customers and wider community and we’re determined to do the right thing. We’ll balance the sustainability of the organisation with the needs of the community and broader society.

Our proposition

We want our current and future customers to live in homes where they feel comfortable, safe and secure, so they can make the most of their lives. We’ll create environments that support the growth of strong communities and provide opportunities to help people thrive.

We’ll do this by working in trusted partnerships with our customers and stakeholders, treating them with respect, and being easy to do business with. We’ll be flexible and adaptable and offer choices when and where we can. We’ll walk in our customers' shoes, listen to what matters most to them, and innovate to deliver the best possible experience throughout their entire journey with us.

Read our Corporate Strategy 2019-2022 [pdf] 4MB to find out how we’re focusing our resources on our mission and what we want to achieve.