Mandatory occurrence reporting
Let us know if there is a problem in your building
Under the Building Safety Act 2022, housing providers and accountable persons, such as CHP, must set up a mandatory occurrence reporting (MOR) system. This is required for higher-risk buildings (HRBs) to ensure prompt reporting of significant safety incidents to the Building Safety Regulator (BSR), enhancing transparency and accountability in building safety. For us, this relates specifically to 210 Wharf Road and 1 –81 Parkside Court.
This system ensures there’s a way for you to let us know if there is a problem in your building so we can sort it out quickly.
Buildings covered by this act must have at least:
- Seven storeys or are at least 18 metres high
- Two or more residential units
What incidents and risks should I report?
You should report any building safety incidents and risks to us that, if not remedied, could cause:
- The death of a significant number of people
- Serious injury to a number of people
Building safety incidents and risks involving at least one of the following:
- Structural failure of the building
- The spread of fire or smoke in the building
Examples of mandatory occurrences include:
- The spread of fire (or something that could lead to the spread of fire)
- Total or partial collapse of the building
- Defective building work
- Unexpected failure or the degradation of construction materials
- The discovery of structural defects
- Failure of a critical fire safety measure, such as an automatic opening vent, fire doors or smoke detectors
What we'll do following a report being raised to us
The Building Safety Team promptly and thoroughly investigates reports. They'll ensure that any measures required to resolve an issue are carried out as quickly as possible to ensure the safety of all customers and building users. The Team will also check if the issue meets the requirements of a Mandatory Occurrence Report as defined by the Building Safety Regulator, and, if so, the report will be submitted within the required timescales to ensure full compliance with the law.
Where reported incidents or risks meet the relevant criteria, we'll notify the Building Safety Regulator (BSR) as soon as possible after being informed of the safety occurrence. A full mandatory occurrence report will then be submitted within 10 days of the initial notification.
For routine repairs that don't meet the mandatory occurrence description, please contact us by phone on 0300 555 0500.
Remember, using your online services account, you can report and view your repair 24 hours a day.
Resident Engagement Strategy for 1-81 Parkside Court Resident Engagement Strategy for 210 Wharf Road