Customer news

Help stop the spread of COVID-19

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It’s important for us all to take steps to reduce the risk of COVID-19, especially now the days are shorter, the weather’s colder and we’re all spending more time at home or indoors.

COVID-19 is spread through tiny droplets that are released when we breathe out. Regularly letting fresh air into your home for just 10 minutes, regularly, can help remove these small coronavirus particles lingering in the air. By doing this, the risk of COVID-19 infection can be reduced by 70 percent.

Here's the latest guidance on how we can all help stop the spread of coronavirus and stay safe this winter.

How to ventilate your home:

  • Open windows or doors every hour for 10 minutes while you're at home
  • If you have anyone working at or visiting your home, let in as much fresh air in as possible while they are there and for a short time before they arrive and after they leave
  • If someone in your home is self-isolating, keep a window slightly open in their room and keep the door closed
  • You can also increase ventilation by leaving extractor fans in bathrooms, toilets or kitchens running for longer than usual

How to keep warm

  • Ventilation doesn’t mean you have to be cold. Opening your windows for just 10 minutes an hour can help reduce the risk and allow the air to refresh
  • If it’s very cold and not comfortable to leave windows fully open, just having them slightly open can provide ventilation but also reduce cold drafts


We appreciate that you might be worried about keeping warm and well, especially with the rising cost of fuel. There is support and advice available should you need it. Visit the Simple Energy Advice website for impartial and independent advice to help you reduce your energy bills and make your home warmer. You can also call their helpline on 0800 444 202.

Please also don’t forget to follow all the relevant guidance to help stop the spread of COVID-19. This includes wearing face coverings unless you are exempt, washing your hands regularly, testing regularly, getting your COVID-19 vaccination or booster jab and staying at home if you feel unwell.

Customer magazine

Our magazine, Your Home, is published three times a year and covers news, customer stories, how-to guides and features.

Your Home winter edition 2021

Your Home winter edition 2021

Your Home autumn edition 2021

Your Home autumn edition 2021

Your Home spring edition 2021

Your Home spring edition 2021

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