What we use contractors for

We rely on close working relationships with our partner contractors to make sure we deliver a quality service to our customers when completing works. This includes construction, repair, maintenance, demolition and restoration of an asset or infrastructure. We also use contractors for services such as cleaning and grounds maintenance.

Contractor portal

Sign in to the contractor portal to accept and update jobs.

About the contractor portal

Our contractor portal is a web-based system that allows contractors to view and update jobs on a live system. When a job is completed, we receive an immediate notification.

If you’re one of our approved contractors and would like to use this system, you must sign up first. Please call our IT Team on 0300 555 0500 and we’ll provide you with a username and password.

Signing in to the contractor portal

If your company has already signed up all you need to do is enter your username and password to sign in to the live system. Once you’ve signed in, you’ll see the word ‘Welcome’ and your company name at the top of the screen. If you don’t do anything on screen for ten minutes, the session will time-out and you’ll need to sign in again.

How to use the contractor portal

Once signed in, click the search button on the home screen to see the jobs that have been assigned to you. To see full details of the job, click on the job number. The portal has a simple menu that allows you to view and complete jobs; and change SOR codes if necessary.

Changing your password

Please keep your sign in details safe and secure. If you think your password is no longer secure, you can change it by calling us on 0300 555 0500 and speaking to our IT Team.

For a more detailed guide on how to use the contractor portal or if you’re experiencing technical problems, call us on 0300 555 0500 to speak to our IT Team.

Corporate social responsibility

In addition to delivering high quality, we expect our contractors to behave ethically and have a positive social, economic and environmental impact.