Changes to phone payments
Our Customer Resolution Centre advisors will no longer be taking payments over the phone. You can still make payments 24 hours a day using the automated payment line on 0300 555 0500.
If you’re calling between 8am and 5pm, press three when prompted. For out of hours, press two. You'll need your customer reference number, which you can find on your latest statement or letters from us.
There are other quick, easy, and secure ways to pay, including:
- through your online account, where you can manage payments any time;
- by setting up a Direct Debit for automatic payments;
- speaking to our Income Team;
- at a PayPoint or Post Office using your rent card.
If you’re concerned about this, please contact us, and we can guide you through it and support anyone who needs help to set up online payments.
Please note, if we manage your home on behalf of Legal & General Affordable Homes (LGAH), you’ll need to use your My Brolly account.