Fraud Awareness Week: How we uncovered a case of tenancy fraud
While we continue to navigate a housing crisis, it’s more important than ever that we can allocate homes to those who need them. We recently uncovered a fraud case and, after a thorough investigation, successfully reclaimed a home for someone in need.
It all began with a routine check. One of our Neighbourhood Advisors contacted the customer to confirm that he lived at the address, and he assured us he did. As part of our regular monitoring, we continued to visit the property to check on things like garden upkeep. After each visit, we left a card for him to contact us, but he never responded. We also spoke to neighbours because the information they provide helps our investigations.
As our suspicions grew, we looked closer. We could see through the window that the living room was completely unfurnished, and there was also a big pile of unopened post visible – both strong indications that no one was living there.
More red flags
Another warning sign was the gas supply, which was capped off because the customer repeatedly missed boiler service appointments. As a result, there was no heating or hot water. When we called to ask about his heating system, he claimed it was working fine, even though we knew the gas was shut off. We told him that we knew he wasn’t actually living in the property and wasn’t using it as his sole and principal home, which counted as tenancy fraud. He was also committing benefit fraud.
Taking the home back
We let the customer know that eviction could lead to serious consequences, such as significant debt and difficulty securing a future home. As a result, we had to start court proceedings. The court ruled in our favour, granting us possession of the property.
We arranged for a bailiff to repossess the property, changed the locks, and made it ready for a new customer in need of a home.
This case highlights the importance of our Neighbourhood Advisors’ work and how they manage customer relationships. By identifying and addressing tenancy fraud, we can make sure that homes are available for people who genuinely need them, making a real difference in our communities.
If you suspect tenancy fraud, please contact us, and we’ll investigate. You can do this anonymously. Call 0300 555 0500 or email enquiries@chp.org.uk.