Customer news

We want to make managing your rent and service charges as simple and stress-free as possible. That’s why in December 2025, we’re introducing Voicescape, a smart new tool that helps us stay in touch with you and provide extra support if needed.  

What does this mean for you? 

If we need to speak to you about rent and service charges, we may send a recorded message through Voicescape. When you receive this call, you’ll be asked to press a number on your keypad, and you’ll be connected to us. 

You may still receive calls from our direct lines, and you can always contact us in the usual ways. However, this more automated approach will enable you to answer the call or respond to the message straight away.  

The number we’ll use for these calls is 01245 904 585. If you see this number, it’s a genuine call from CHP. 

If you miss the call, we’ll send you a text message with our contact details. If you call us back, you might be charged depending on your phone package, but we can ring you straight back, so you don’t pay extra. 

Are these calls genuine? 

We know phone scams are a real concern. If you receive a text message or call from Voicescape, it will come from 01245 904 585. When you call us back, we’ll do our usual identity checks.  

We won’t ask you for bank or card details unless we’re processing a payment to your rent or service charge account, or setting up a Direct Debit, and data protection checks have already been completed.  

If you’re unsure, you can confirm the phone number by: 

What do you need to do? 

To make sure you receive timely updates and support, it’s essential that we have your most up-to-date contact details. Please check and update your phone number and email address through your CHP online account. This ensures we can reach you in the way that works best for you.