Customer news

Improving housing management services

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We’re changing how we deliver our housing management services to better focus on what matters most to you. 

We’re creating a new Community Safety Team made up of two parts: 

  • The ASB & Intervention Team, who will deal with all reports of anti-social behaviour and support households affected by domestic abuse. 

  • The Community Team, who will look after shared indoor and outdoor spaces to make sure they’re safe and pleasant for everyone. 

We’re also setting up a new Housing Team, which includes: 

  • A Senior Living Team dedicated to our sheltered housing schemes. 

  • A Tenancy Management Team to support households who may need extra help in their homes. 

  • Two Housing Officer Teams to manage all other housing and tenancy matters. 

These changes will help us deliver the high-quality services you expect and deserve. 

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