Introducing our new Community Safety Team
In November 2025, we set up a new Community Safety Team after listening to customer feedback and reviewing how our teams were structured. The team's aim is to make your communities safer, cleaner, and more pleasant places to live.
What does the Community Safety Team do?
The team is made up of two specialist areas, each with a clear focus.
1. Supporting customers and tackling anti-social behaviour
Our ASB & Intervention Team focuses on anti-social behaviour (ASB) that affects customers and neighbourhoods. They work directly with people experiencing issues and take action to resolve problems as quickly and effectively as possible.
The team also supports victims and survivors of domestic abuse. They work closely with local domestic abuse services to make sure customers can access the right help and support when they need it.
Although this team is still relatively new, we’re already seeing improvements in customer satisfaction in this area.
2. Keeping shared spaces safe
Our Community Team is responsible for the shared areas we manage, such as:
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car parks
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communal gardens and green spaces
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hallways, stairs, and lifts in blocks of flats
While our Grounds Maintenance Team and cleaners will continue to focus on general upkeep and cleanliness, our Community Team will concentrate on improving the look and feel of these spaces, making sure they’re safe, welcoming, and enjoyable for everyone to use.
They’ve already made a positive difference by tackling fly-tipping and removing items left in communal areas, especially in blocks of flats. There’s much more planned over the coming months to continue improving these shared spaces, such as estate clean-up days and regular block inspections.
How to contact us
If you’d like to raise an issue or need support from the Community Safety Team, please call 0300 555 0500 or email ASBandIntervention@chp.org.uk. We’re here to help.