Customer news

Update on our services

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In response to the recent increase in coronavirus cases, we are doing everything we can to keep our customers and team safe.

We are monitoring the situation closely so that we continue to work within the latest Government and public health guidelines.

We ask customers to note the following:

  • Our main office, Myriad House in Chelmsford, is now closed until further notice. If you need to contact us please call 0300 555 0500.
  • We will be closed for the Christmas period from 5pm on Friday 24 December until 8am on Tuesday 4 January. If you have an emergency during this time, please call us on 0300 555 0500. Please only contact us if your enquiry is urgent. If you need to book a non-urgent repair or have any other enquiry please wait until Tuesday 4 January when we will be able to help you.
  • We are continuing to carry out essential gas and electrical safety checks in our homes. If we have contacted you to arrange one of these checks it is important you allow us access so we can make sure you and your property are safe. If you or a member of your household is showing symptoms of coronavirus or self-isolating, please let us know and we will reschedule for a later date.
  • If need to carry out work in your home we will follow hygiene and social distancing guidelines and we will wear all necessary personal protective equipment (PPE) including face coverings. To help us work safely we will ask you to stay in another room where possible and keep areas we work in well ventilated while we are inside your property.

 

For the most up to date advice on the symptoms and what to do if you think you have them, please visit www.nhs.uk/conditions/coronavirus-covid-19/.

Customer magazine

Our magazine, Your Home, is published three times a year and covers news, customer stories, how-to guides and features.

Your Home spring edition 2022

Your Home spring edition 2022

Your Home winter edition 2021

Your Home winter edition 2021

Your Home autumn edition 2021

Your Home autumn edition 2021

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