What Awaab’s Law means for you
From October 2025, the law around how social housing landlords like us deal with damp and mould will change. This blog outlines the legal requirements we must follow to comply with Awaab’s Law, and what it means for you.
What is Awaab’s Law?
Awaab’s Law was introduced following a petition by Awaab Ishak’s parents, after Awaab tragically died as a result of prolonged exposure to black mould in his home.
The law says that social landlords in the UK must address dangerous hazards, including damp and mould, in their customers’ homes within specified timeframes.
From October 2025, all social housing landlords will be legally required to:
- investigate reports of damp, mould, and other significant hazards within 10 working days of being notified;
- complete emergency repairs within 24 hours of becoming aware of them;
- provide a written report of findings following the investigation within three working days after the investigation;
- start the necessary repairs within five working days from when the investigation was finished if the hazard poses a significant risk to health or safety;
- start repair works within 12 weeks of the investigation finishing;
- provide alternative accommodation if repairs can't be completed in time and the hazard presents a serious risk.
What does Awaab’s Law mean for customers?
A new term will be added to your tenancy agreement that says we have to comply with the new requirements of Awaab’s Law. This means it’s legally binding. If we fail to meet the requirements, you’ll have the right to take legal action against us for breach of contract.
What should I do if I find damp or mould in my home?
If you think you have damp or mould, please get in touch with us as soon as possible by:
- calling 0300 555 0500 (at any time);
- using the Live Chat function on our website (during opening hours);
- emailing reportdampandmould@chp.org.uk.
We’re here to help. As soon as you tell us about the problem, we’ll take action to investigate and manage it. We ask that you maintain contact with us and allow us access to your home as we work to resolve the problem, so that we can help you as quickly as possible.