Join a feedback group

We want to hear your opinions and feedback, to help us improve the services we provide.

We offer a wide range of opportunities so that you can have your say and help shape how our services will look in the future.

Annual Report Group

Every year we produce an Annual Report that explains how we’re performing. We’re required to produce this report, but we want to make it useful and meaningful to you.

By joining this group, you can help shape what’s in the report. You’ll be able to give us your views on the information we include and what you’d like to see in it.

There will be a range of ways you can choose to get involved, from face to face and online sessions, to sharing your views via email.

If you’d like to get involved, email consultation@chp.org.uk by 8 May 2022 to register your interest.

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Your Views on Our News

There are several ways we keep you informed about our services, how we’re performing and what we’re doing to keep you safe, secure and happy in your home.

This includes our customer magazine, Your Home, which is produced three times a year and publications like our annual report. We also want to make it easy for you to find information you need through our website and social media channels.

By joining the Your Views on Our News panel, you can help us shape the way we communicate with you.

Every month or two we’ll ask for your views on a different publication or topic. This won’t take a lot of time to complete and is done online. We’ll also provide updates on what we’re doing in response to your feedback.

Customers have already influenced some of the features in Your Home as well as the design and content of our annual report. Tell us what you want to see.

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Building Safety Group

This is a regular forum where you can learn more about the work we’re doing to keep your home and all our buildings safe. It will give you the opportunity to raise any queries or concerns you have around building safety.

As a member of the group, you’ll be updated on how we’re progressing with our Building Safety Action Plan. We’ll also tell you how we’re responding to any current issues around building safety and what we’re doing to make sure we meet all legal requirements.

The group meets quarterly through online and face-to-face meetings.

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Repairs and Planned Maintenance Group

This is a forum where you can find out more about the work we carry out in homes.

As a member of the group, you’ll be able to discuss new ideas, procedures and policies that we’re working on to improve our repairs and planned maintenance services.

Members will also have the chance to discuss how our repairs and maintenance services are received by the wider community.

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Sounding Board

This group enables you to work alongside other customers to share your opinions on our policies.

You’ll be sent a document via email or post every month or two for your feedback. You can take a look at a time that suits you and let us know what you think.

Afterwards, you’ll be sent a summary of how feedback from you and the other customers that took part was used to shape the final document.

Policies that customers have helped us shape so far include our Homeowners Policy, CCTV Policy and Tenancy Policy.

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If you’d like further information on any of these groups, please email consultation@chp.org.uk or call us on 0300 555 0500. (Text relay: 18001 0300 555 0500).

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    I attended a recent session on repairs and planned works which covered policies in the areas of compensation, adaptations, compliance and empty homes. It was so interesting, and I really enjoyed contributing and being able to influence some of the decisions.

    CHP customer

Other opportunities

Check back here for information on upcoming opportunities to have your say, or take a look at our What's on page for a calendar of upcoming events.

Customer Engagement Strategy

We want to enable as many customers as possible to be engaged with us. And we want to do this in ways that suit you by thinking creatively and involving people through non-traditional channels that are inclusive and flexible. You can find out more in our Customer Engagement Strategy [pdf].