Customer news

We regularly review our complaint process to make sure we follow the Housing Ombudsman's requirements and provide you with the best service. 

Some British homes have a Radio Teleswitch (RTS) electricity meter. The technology supporting these meters will be switched off after 30 June 2025. 

Fly-tipping is the illegal dumping of rubbish on land that doesn’t have a waste licence. In this article, we’ll explain what to do if you come across a fly tip and how you can make sure your own waste isn’t fly-tipped.

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